Priorities & Policies

Requests for service will be handled according to an assigned priority and available staff resources. Computing service priorities are based on the scope and severity of the problem. The type of service could be hardware or software. In the list below, a ‘failure’ in a system means it is unusable. A ‘problem’ in a system means it is still usable in some way.

Priority Levels for Service

Level One

Failures and problems affecting the greatest number of users, e.g., the multimedia classrooms, the student computing lab network, the faculty/staff network.

Level Two

A failure in an individual faculty or staff computer.

The installation of a computer for a new faculty or staff member.

Level Three

A problem in an individual faculty or staff computer. This would include problems with certain software programs.

The installation of a new computer or upgrading an existing one for a faculty or staff member.

Level Four

A failure in an individual student computing lab computer.

The installation of a new computer or upgrading an existing computer in the lab.

Level Five

A problem with an individual student computing lab computer.

If you have any questions, comments, suggestion, etc., about computing service priorities, please email com-it-help@ncsu.edu or poole_ithelp@ncsu.edu.

Network and E-mail Policies

Upon hiring, all Poole COM employees will get a NCSU Unity account and Google Apps. Full time faculty/staff will also get a Microsoft AD network account and email alias.

After a Poole COM faculty/staff member has left NCSU, their NCSU Unity account is deactivated. NCSU Unity account and files are deleted one year after deactivation. Retired faculty/staff may request retention of their NCSU Unity account. A notice from the department head to NCSU OIT is necessary to verify status. The accounts must be renewed annually.

Faculty and Staff Moves

Departments are responsible for informing Computing Services of any changes in personnel whether new, separated, or transferred. Please email poole_ithelp@ncsu.edu five days in advance.

This time is necessary for Computing Services to coordinate any preliminary work with the NCSU Office of Information Technology (OIT) or Communication Technologies (ComTech). Network user accounts may be activated, modified, or deleted as appropriate. Accounts used by individuals other than the authorized user compromise security and raise liability issues.

Additional time may be needed to determine the handling of e-mail redirection/termination, backup and/or storage of necessary files and information, determine if access to other services requires termination.

Personally Owned Computers

Owners are responsible for installing, maintaining, troubleshooting, repairing, and upgrading personally owned computing hardware and software. For users requesting a connection to the campus computer network, Computing Services will recommend the necessary software and hardware to enable access.

Rules for Network Use of Personal Laptops by Faculty and Staff in the Poole College of Management

At times, Poole College of Management faculty or staff may want to connect their personal laptop (a laptop owned by the individual) to the NCSU network in the Poole COM.

All users are required to observe the NCSU policy, ‘Computer and Network Use Regulations and Rules’, http://www.ncsu.edu/it/rulesregs. Note the requirement to use approved anti-virus software on computers connected to the NC State network. This reduces the possibility of an individual’s computer and other computers on the network from getting infected, exploited, hacked, etc.

Personal laptops are connected to the NCSU network via the NCSU Nomad System. See https://nomad.ncsu.edu for information regarding its use. Poole COM computers (owned by the college) are connected directly to the NCSU campus network.

The two types of NCSU network connections are wired and wireless. Both require a Unity ID. For laptops, a wireless network card is also needed. For wired access, contact Poole COM Computing Services in advance to arrange for service.

Wireless Access

Nelson Hall has wireless coverage throughout the building.

Wired Access

Faculty or staff who cannot access wireless due to location or signal-strength restrictions may decide to use their personal laptops instead of their Poole COM computers as their primary computer. In these cases, wired access will be through the NCSU Nomad System mentioned above.

In the case of multiple occupants per office, either the entire office is connected to the NCSU network via the Nelson Hall local area network or the entire office is connected to the NCSU network via the NCSU Nomad System. The network switches are not dynamically configurable to use either connection.

Purchasing

Upon departmental request, Computing Services will provide consultation for the purchasing of computing equipment. It will provide recommended vendor names, part numbers, and specifications for equipment purchases.