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Working Remotely

FAQ

All faculty and staff should work with their direct supervisor to evaluate your remote working options.

You can find instructions for connecting to your office machine here

Email poole_ithelp@ncsu.edu with the request. Instructors can also check out a laptop from DH Hill library.

1) From the logon screen of your computer, mouse over the wireless icon in the bottom right corner and make sure you are connected to the Internet. If not, click on it and select your wireless access point. Be sure to check the auto-connect box.

2) Next, at the same initial logon screen, in the bottom right corner, select the icon that looks like 2 rectangles. This is a logon to the NCSU (Cisco) VPN. Use CURRENT Unity credentials and 2FA to establish a connection.

3) Now, put your CURRENT Unity credentials in the boxes. If you are denied, double-check that your Unity ID is correct and try your CURRENT password again. If this still does not work, enter your OLD Unity password. You should then see a popup message directing you to lock and unlock your desktop. It may take a few minutes before you receive this message.

4) If you do not see a message to LOCK/UNLOCK your desktop, you can do it manually by holding the window button on your keyboard and then press L. (Alternately, you can click on the Start menu, then click on the “head & shoulders” icon and select Lock.)

5) Press a key to unlock your keyboard and use your CURRENT password. If this works, your CURRENT password has now propagated down to the laptop and should be used for all future logons.

6) If your OLD password is still needed, please try again later. If, after a few attempts, over a few hours, you still have not gotten your CURRENT password to propagate, please contact IT.

7) If you are unsuccessful, contact us at PCOM_IThelp@ncsu.edu. Please let us know the best time to contact you. It would be helpful to have your phone number and the service tag (aka serial number) of your computer. For Dell laptops, this is usually on the back and contains a mixture of letters and numbers.

If you are sick, you can set up a phone out of office message and Gmail out of office reply, directing people to the appropriate colleague. You can also forward Gmail automatically to a colleague, either forwarding all email or setting up a filter to forward specific email.

See OIT’s handy Quick Guide to Voicemail to learn how to check your work voicemail from another phone.

More info from University Communications. They highly recommend option #3. NOTE: You may need to be logged in to university VPN to access some of these features.

Remote Worker Options for ‘Campus phone users:’

1. Simply ‘forward all’ calls. This can be done. You can also use a softphone and Place calls from your campus phone; see option 3 below. User’s Web page to enable ‘forward all:’ myphone.ncsu.edu. Log in with Unity ID and PW Here is a web site with more details: https://oit.ncsu.edu/campus-it/phone-services/mobility-solutions/

2. Voicemail options: NCSU employees who have been assigned a phone number on the campus phone system can also modify voicemail options from this website: voicemail.ncsu.edu. Log in with Unity ID and password

3. Softphone (Jabber) – This works on any Windows PC, Mac, Android, iPhone and iPad. More information and a ‘self service portal’ to sign up for these services can be found here: https://oit.ncsu.edu/campus-it/phone-services/mobility-solutions/

4. Cisco WebEx (Wolfmeeting) available to all NCSU employees for collaboration and conferencing. Information can be found here: https://oit.ncsu.edu/campus-it/phone-services/audio-video-conferencing/#webex

5. Conference Now – Start a conference bridge for up to 15 people from any phone in the world. Details can be found here: https://oit.ncsu.edu/campus-it/phone-services/audio-video-conferencing/#confnow

You can add an extension to your browser to let you start or schedule a Zoom meeting from your browser or Google calendar:

At this time, IT is planning to be fully staffed in the building.

Tips for Working Remotely

Stay Connected

  • Establish structured daily virtual check-ins 
    • Best practice is to leave your camera on
    • Consider rotating the facilitator role
  • Dedicated Slack channel for your team
  • Daily collaboration Zoom rooms for a predetermined time period
    • Everyone stays muted unless they have something to ask, but it simulates a cubicle/pod environment
    • This is not appropriate for all teams, but might be of interest to some teams.
  • Use a variety of communication technologies to stay connected

Draft a team agreement

  • How will we communicate with each other?
  • What are our expected response times?
  • How will you know what’s being worked on?
  • Do we need to set core hours or can all work be done asynchronously?
  • How will we give each other feedback? 

Remote Team Building Ideas:

  • “Water-cooler” breaks 
    • Using Zoom to have non-work related discussion
  • Personal Maps  
    • Learn more about your colleagues by sharing background information and fun facts about yourselves
  • Virtual coffee, tea, or happy hour via Zoom!

Helpful Tools

Review a list of tools for working remotely: