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Human Resource Management

Patrick Flynn Weighs In on AI ‘Trust Gap’

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While both rank-and-file workers and the C-suite see AI as a great opportunity for business transformation, both sides are skeptical over its deployment, according to a recent CNBC story.

Experts say that while there is widespread AI anxiety no matter which side of the desk a person sits on, having leaders enthusiastic about AI as well as providing clear communication on how it will impact and alter employee jobs is critical for its long-term success.

Poole College’s Patrick Flynn, an assistant professor of human resource management, describes trust as “critical currency” in the workplace.

“From a subordinate, lower-level employee’s perspective, they have to trust two different actors, the leader and the AI,” Flynn said in the story.

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