A new study finds that some workplaces did a better job than others at limiting employee turnover during the COVID pandemic. Specifically, researchers found that units that had fostered a sense of “collective engagement” among employees before the pandemic saw less employee turnover than units that were less successful at creating that sense of engagement. Patrick Flynn, a Poole College assistant professor of management, is a co-author of the paper on the study.
“In other words, the leadership of those stores had fostered a shared perception among employees of what they were doing and why they were doing it,” Flynn says. “You could think of it as a shared sense of mission or community among store employees.”
